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Kyle Stevens

While I agree with your assessment of first impressions and customer service, I question the incentive for schools to provide good service and make good impressions. In your restaurant example I would most likely not return my business and go somewhere else next time. This option does not exist for most families when considering the school of their children.

As a teacher I find it upsetting that the leadership exists in schools, as you note "many" schools, allows and presumably models this behavior. Aside from this personal dissatisfaction, I wonder what incentive exists for these poorly run schools to correct this mentality. The reality is that schools are protected from the fear of losing students. Many urban areas continue to grow and attract new students, so why worry about customer service. Schools that lose students have no fear they will be closed, so why change. Only after years of corruption and failure does the state step in, see Wilmer-Hutchins ISD in Texas. However even with corruptions and failed leadership so schools still continue to spin backwards, see Dallas ISD.

While the leadership of the school should feel compelled to change the attitude and climate of the customer service, it is the responsibility of the customer to demand more. The ultimate leadership of the school is the State, which prevents growth in schools by limiting our ability as customers to not return. It is a bit unsettling that we have more choice in fast food than we do in primary and high school education.

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